This collaborative report aims to provide insight into the escalating risks of fraud faced by public sector institutions in the wake of expanding online services. It details the need for civil servants to acquire proficiency in implementing Know Your Citizen (KYC) protocols, highlighting SaaS-based solutions that do not require internal resources to integrate.

The primary objective is not only to prevent fraud but also to help officials better understand their constituents.

  • Establish robust & secure authentication methods.
  • Reduce the reliance on manual processes.
  • Improve the user experience.
  • Lower the costs associated with manual identity verification.
  • Stay compliant.
  • Efficient service delivery.
  • Preserve data accuracy and integrity.
  • Prevent fraudulent activity.

By adopting effective KYC policies, public servants can proactively safeguard against fraudulent activities, enhance user experiences, and optimise operational efficiencies, thereby strengthening financial resilience within constrained budgets.

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