Melissa Data Quality Platforms
Melissa's Full Spectrum DQ Approach. Learn More
ETL/MDM PlatformsMelissa offers a host of solutions for full spectrum data quality to ensure the success of your data.
Melissa Data Quality Tools
Verify, correct & cleanse contact data in 240+ countries.Melissa Identity Verification
Increase compliance, reduce fraud and improve onboarding. Visit Identity Verification SolutionsMelissa E-Commerce / CRM
Improve customer onboarding, marketing & fulfillment.Melissa Enrich
Gain insight into who and where your customers are.Melissa Industries
See how Melissa's solutions work across industries.Data Hygiene
Keep your mailing list up-to-date, qualify for postal discounts & reduce UAA mail.Data Enhancement
Enrich your consumer or business records for greater insight & omni-channel marketing success.SaaS
Clean and update your data in the cloud, no software to maintain.Verify & enrich your records with multi-sourced, authoritative reference datasets.
Available NCOA Flags
Melissa’s NCOA Update and NCOA Suppress services help ensure your customer database remains accurate and up to date, minimising wasted mail and unnecessary costs.
For customers who choose to permanently update their records, Melissa’s NCOA Update service provides access to movers who have granted Royal Mail permission to share their new address—covering 60% of all redirection applications. This allows you to seamlessly update customer records for ongoing accuracy or refresh your mailing lists for a one-time direct mail campaign, ensuring your messages reach the right recipients.
For the remaining 40% of movers who haven’t shared their new address, NCOA Suppress helps maintain data integrity by removing outdated records. Powered by Royal Mail’s Gone Away Suppression (GAS) file, this service identifies individuals who have moved or passed away without providing a forwarding address. By eliminating undeliverable mail, businesses can improve campaign efficiency, reduce costs, and ensure they’re reaching only valid, active recipients.
The Change of Address from Royal Mail goes back over 25 years and contains close to 22 million records of customers who have taken out a permanent redirection service within the UK.
NCOA Update: Access movers who have granted Royal Mail permission to share their new address (about 60% of redirection applications). Seamlessly update records for ongoing accuracy or refresh mailing lists for one-time campaigns, ensuring messages reach the right recipients.
NCOA Suppress: For the remaining 40% of movers who haven’t shared their new address, Melissa uses Royal Mail’s Gone Away Suppression (GAS) file to remove outdated records.
Suppressing undeliverable addresses improves campaign efficiency, reduces costs and ensures communications reach only valid, active recipients.
Accurate & Compliant
Melissa’s NCOA Update and NCOA Suppress services keep your customer database accurate, reduce wasted mail and minimise unnecessary costs. With a robust, Royal Mail-licensed database, our service covers 20 million records updated monthly, including 117,000 new entries, plus a comprehensive suppression database of 40 million records, refreshed monthly with 300,000 new entries.
With over 25 years of data and nearly 22 million permanent redirection records, Royal Mail NCOA helps businesses maintain accurate, compliant, and efficient customer communications.
Reduce Undeliverable Mail
Minimise wasted postage and improve mailing accuracy.
Maintain Compliance
Ensure your database meets postal regulations and GDPR requirements.
Improve Customer Engagement
Reach the right people at the right time for better response rates.
Save Time & Resources
Automate updates and suppression to reduce manual data management.
Royal Mail Movers / Change of Address Processing
Sourced from Royal Mails movers redirection service that keeps track of persons that move premise, the person will then supply a new address when they move house or business ultimately giving permission for their data to be used in the change of address service so that they can continue to receive post.
The Change of Address file is updated on a monthly bases growing at around 100,000 records per month and estimates that 50% of people moving to a new house or business premise will have their mail redirected and around 50% of these give permission for their information to be used on the this service.
This will allow you to trace your customers that have moved, keep in touch with them and keep your customer records clean and up to date.
The Change of Address from Royal Mail goes back over 25 years and contains close to 22 million records of customers who have taken out a permanent redirection service within the UK.
USPS NCOALink Processing
SmartMover provides NCOALink processing to validate each address in your data file, employing USPS CASS Certified™ address correction. Once addresses are corrected, each customer record is matched against the USPS 48-month NCOALink database containing the most recent 160 million moves. When a match is made, we will update your address file with the most current address information.
Mailing lists that are processed through SmartMover meet the USPS Move-Update requirement for a period of 95 days from the date of processing. This requirement applies to all First-Class Mail® and all Standard Mail®. If you mail on a regular basis, we recommend establishing a processing schedule to ensure that your mailing list is in compliance with the USPS requirement.
Melissa is a NCOALink® Full Service Provider licensee of the USPS. NCOALink®processing requires a processing Acknowledgement Form (PAF). Download a copy of our NCOALink® PAF
Canada NCOA Processing
Over 1 million Canadian households and businesses move each year. SmartMover will match your address file against the Canada Post NCOA™ database containing over 10 million records from the last 72 months.
Canadian NCOA processing may be performed in conjunction with Canadian Address Hygiene, but this is not a requirement. However, it is necessary to qualify for Canada Post’s Incentive Lettermail, Addressed Admail and Publication Mail rates. SmartMover utilizes SERP Certified™ address correction to process and standardise your mailing list and a Statement of Accuracy (SOA) is provided to report the percentage of accurate addresses when mail is deposited with Canada Post.
Melissa is one of only a handful of Canada Post licensees. Canada NCOA processing requires a signed copy of the Canadian NCOA Acknowledgement Form.Download a copy of our Canadian NCOA form
