Sp. Ep. 9 - Roxanne Making a List, Checking it Twice (For Data Quality)
What's in Your Data?
Daniel Le and Anna Cheong sit down with Roxanne Johnson, Melissa’s
Compliance Officer and Product Manager, to discuss data quality, compliance management and trusted data. Roxanne explains how certifications like FedRAMP, SOC 2 and ISO 27001 support data security, secure data handling and compliance policies while helping Melissa remain a trusted source of truth for customers. They cover managing regulatory changes, AI security risks, protected data and continuous monitoring to maintain strong security standards.
The episode also explores challenges in address data management, including data inconsistencies, duplicate data, outdated data and data updates across USPS data, Census data, and official data sources. Roxanne discusses how Melissa’s ZipInfo product uses data validation, data synchronization and standardized data display standards to support use cases like emergency response planning, healthcare analysis, retail site selection, logistics planning, congressional district mapping and targeted marketing. You’ll see why accurate, current and complete data is essential for better decisions and continuous improvement by the end of the episode! Want a way to contact us? Email us at podcast@melissa.com.
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