How Melissa Helps Healthcare
For over 38 years, Melissa has worked hand-in-hand with leaders in the healthcare industry. We are HIPAA / HITECH and SOC 2 compliant, and our breadth of data ensures that your patient records are always clean and accurate. Work with us to:
Reduce operational costs
Improve the patient experience through a holistic view
Optimise patient care
Manage risk and prevent fraud
Build trust with patients through data reliability
Achieve greater confidence to make important decisions
Generate reports with reliable statistics
Both small medical practices and large hospitals can benefit from high quality data, because good patient care starts with accurate patient information. That's why we offer individual, customized solutions for every situation. Feel free to contact us via phone, e-mail or fill out the form!
Data Quality Solutions to Improve Healthcare Data
Addresses, email addresses and phone numbers are of high importance in order to communicate with patients. However, much of this contact information is subject to errors, as it changes frequently. For example, 30% of all emails are undeliverable due to incorrect data or data expiration. It's no different for addresses and phone numbers. In addition to communication, this affects the delivery of invoices and other important documents. Identity matching and duplicates can also cause problems. The same person may be filed with similar or abbreviated names, with/without initials, etc. All these little things can quickly lead to confusion. With our data quality solutions, you have the opportunity to solve these problems long term. After all, patient data is by no means static and therefore need to be checked on an ongoing basis.
Two important issues in healthcare are the well-being of patients and operational efficiency. Both depend on the integrity of data. This is where Melissa's full range of data quality solutions can help you. We offer the following solutions to help you maintain your patient data.
GENERAL VERIFICATION
Parse and verify addresses, names, phone numbers and email addresses. Check them - in the future - directly at the point of entry.
ADDRESS VERIFICATION
Analyse, verify, cleanse and standardise (physical) addresses to ensure optimal delivery and reduce mailing costs.
EMAIL VERIFICATION
Correct typos and invalid characters that cause high bounce rates. Ping emails to determine activity and ensure necessary compliance.
PHONE VERIFICATION
Ensure accuracy of mobile numbers for medical notices & alerts.
DATA DEDUPLICATION
Identify and clean duplicate patient records and then merge them into one golden record.
GEOCODING
Link patient information with geocoordinates to improve logistics and/or locate vulnerable areas and populations.
With our data quality solutions, we can support you directly when you receive contact data (point-of-entry), so that no more incorrect data enters your system. Existing data can be cleaned by batch processing - before the point-of-entry solution. We provide end-to-end support throughout the whole patient pathway.
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In particular, COVID-19 has shown the healthcare system that data quality is (still) poor in many facilities and institutions. At the same time, it also showed the need for high data quality, achievable with our data quality tools, which help institutions increase data quality by cleansing and standardising contact data within a very short time. Furthermore, this contact information is reconciled and duplicates are removed and consolidated in one place. This enables you to optimise your processes in such a way that the amount of data is processed in a timely manner, especially large backlogs of patient records that lead to inefficiencies. Together with outdated systems and manual processes, these are the three biggest barriers to poor data quality in healthcare.
